Shipping policy
Last Updated: 12/05/26
Thank you for shopping with Cartlo. We aim to deliver your orders safely, efficiently, and within a reasonable timeframe across India.
1. Order Processing Time
All orders are processed within 1–3 Business Days after successful payment confirmation.
Orders are processed:
- Monday to Saturday
- Excluding Sundays and public holidays
During sales, festivals, or high-demand periods, processing times may be slightly delayed.
2. Shipping Methods Available
We currently offer:
- Standard Shipping
- Express Shipping (if available)
- Cash on Delivery (COD) on eligible orders
Shipping availability may vary depending on your delivery location.
3. Delivery Timeframes
Estimated delivery timelines:
| Location | Delivery Time |
|---|---|
| Metro Cities | 5–7 Business Days |
| Other Cities & Towns | 6–8 Business Days |
| Remote Areas | 7–10 Business Days |
Please note:
- Delivery timelines are estimates and may vary due to courier delays, weather conditions, operational issues, or high-demand periods.
- Most orders are delivered within approximately 1 week.
4. Shipping Costs
Shipping charges are calculated during checkout.
Current shipping charges:
- Standard Shipping: ₹49
- Express Shipping: ₹99
- Free Shipping on orders above ₹999
Shipping offers and promotions may be available during special sales or campaigns.
5. Order Tracking Information
Once your order is shipped, you will receive:
- A shipping confirmation email or SMS
- Tracking ID / AWB number
- Courier partner details
Customers can track their orders using the tracking link provided after dispatch.
6. Delivery Issues and Delays
While we work hard to deliver all orders on time, delays may occasionally occur due to:
- Weather conditions
- Courier partner delays
- High order volumes
- Public holidays or festivals
- Remote delivery locations
- Unforeseen operational issues
If your order is significantly delayed, please contact our support team for assistance.
7. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping details.
If:
- An incorrect shipping address is provided
- Delivery attempts fail repeatedly
- The package is refused by the customer
additional shipping or re-delivery charges may apply.
Cartlo is not responsible for delays caused by incorrect customer information.
8. International Shipping
Currently, Cartlo ships only within India and does not offer international shipping.
We may expand international shipping services in the future.
9. Damaged or Missing Packages
If your package arrives damaged, incomplete, or missing:
- Contact us within 48 hours of delivery
- Provide your order number
- Share clear photos/videos of the package and products
Our team will review the issue and provide appropriate assistance.
10. Contact Us
For any shipping-related questions or support, please contact us:
Store Name: Cartlo
Email: cartlo.site@gmail.com
Address: khadka road, aman colony, bhusawal
Thank you for shopping with Cartlo. We appreciate your trust and support.