Privacy policy

Last Updated: 12/05/26

Welcome to Cartlo. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our website and services.

By accessing or using Cartlo, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Order history

Non-Personal Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Provide customer support
  • Improve website functionality and user experience
  • Send order updates and service-related notifications
  • Detect fraud and maintain website security
  • Send promotional offers and marketing emails (only if consented)

3. Cookies

Cartlo uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember customer preferences
  • Analyze website traffic
  • Improve website performance
  • Provide personalized shopping experiences

You can disable cookies through your browser settings, but some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services such as:

  • Payment gateways
  • Shipping partners
  • Analytics providers
  • Marketing and advertising platforms

These third parties may collect, process, and store your information according to their own privacy policies.

We do not sell or rent your personal information to third parties.

5. Payment Security

All payment transactions are processed through secure and trusted payment gateways.

We do not store your debit/credit card details on our servers.

6. Data Security

We implement reasonable security measures to protect your personal information from:

  • Unauthorized access
  • Misuse
  • Loss
  • Disclosure
  • Alteration

However, no online platform can guarantee complete security, and users share information at their own risk.

7. Customer Rights

As a customer, you may:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of promotional communications

To exercise these rights, contact us using the details below.

8. Children's Privacy

Cartlo does not knowingly collect personal information from individuals under 18 years of age.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice.

Any changes will be posted on this page with the updated revision date.

10. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, you may contact us:

Store Name: Cartlo
Email: cartlo.site@gmail.com
Address: khadka road, aman colony, bhusawal