Last Updated: 12/05/26

At Cartlo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return:

We reserve the right to reject returns that do not meet our eligibility conditions.

2. Return Timeframe

Customers can request a return within 5 Days from the date of delivery.

Return requests submitted after this period may not be accepted.

Once we receive and inspect the returned product:

Refund processing time:

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

We may offer exchanges for:

Exchange requests must be submitted within 5 Days of delivery.

Product exchanges are subject to stock availability.

If you receive a damaged, defective, or incorrect item:

Once verified, we will arrange a replacement, exchange, or refund as applicable.

The following items may not be eligible for return or refund:

Non-returnable items will be clearly mentioned on the product page where applicable.

If the return is due to our error (wrong, defective, or damaged item), Cartlo will bear the return shipping cost.
For customer-initiated returns (change of mind, incorrect order, etc.), return shipping charges may be deducted from the refund amount or paid by the customer.